To display the Maintenance Menu, tap on the shortcuts menu, then Select Maintenance to display the Maintenance menu.
Sending the iPad Database to ValuePRO from within the iPad App
Occasionally the support team may request the user to send a copy of your database file to ValuePRO, this may done by tapping on “Email DB”. You will be prompted with a Waring message indicating the whole Database will be sent to ValuePRO Suppot.
If the use Apple Mail switch is set to on, then a standard Apple new email composition screen will be displayed with the database send as an attachment.
Tapping send will send the database to the default valuepro Support email address. The mail sent will appear in the Apple Mail program as a normal email in your sent folder.
If the use Apple Mail switch is set to off, then a the program will attempt to send an email using a built in internal email function. The built in function uses the SMTP settings to send the email to valuepro.com.au.
Export Photos & Max Photos to Keep
This function is no longer used as all Photos taken using the App are automatically saved into the Camera Roll.
Sending the iPad Log File to ValuePRO from within the iPad App
Occasionally ValuePRO support may ask you to send your log file from the iPad. The log file contains information that will help the support team diagnose and problems the user in encountering.
Tapping on this will bring up a dialog box confirming that you wish to send the log file to ValuePRO support.
Tapping on OK will send the log file, it may take a few minutes, but a new dialog box will appear indicating the the log file has been sucessfully sent. Please remain on the maintenance screen until you get confirmation that the log file was sent sucessfully.
It is recomeneded that you send the log file whilst you are connected to WiFi or that a 3G connection that will not be lost whilst sending the file.
Use Apple Mail
When this switch is set to on, emails sent to ValuePRO will use the standard apple mail app, any emails sent will be stored in the sent folder. If you have apple mail program configured on the iPad then it isrecommended that this switch is set to “ON”
Sending the iPad Log File to ValuePRO from iTunes
Note, if the log file is too large to send then it may be extracted from the iPad using iTunes and sent directly from your computer.
Open iTunes on your computer.
Attach the iPad via a USB cable.
When it appears, click on the iPad in the Device List.
Tap on the Apps section in the Left Hand Section of the Window and scroll up until you see the File Sharing section in the right hand side of the window as shown below.
Tap on the ValuePRO app to display the ValuePRO Documents on the right hand side of the window.
Select the ValuePRO.log file.
Once selected the Save option will then be enabled.
Tapping on save will allow the log file to be saved to the attached computer. The log file can then be sent in a normal email to email@example.com.
Taking this option will clear and documents for Completed and Deleted Jobs. Note a warning message is displayed before the documents are cleared.
Clear ValuePRO Log Archive
If the setting to create archive log file for sync failures is set to “ON”, then log files will be saved into the archive log file. This option will clear the archive log file folder. Note a warning message is displayed before the archives are cleared.