Note: This is for master users only.
Have a team member unable to login?
To reset a valuer's password to log in to ValuePRO, you only need to navigate to the Valuers section, select the person you want to change the password for, view their valuer card and go to the ValuePRO Password field.
Update the password in the password field. (To see a user's permissions, go to Security, Authorised Users. You can update the password here too.)
They will have to update the password in all instances they use like ValuePRO MS Toolbar, IOS app and in the desktop version of ValuePRO.
See the credentials settings in the mobile app under "Settings" and in Toolbar under the "Credentials" icon.
Other
Other instances of login problems could be:
If you want to release a mobile licence from an old device to a new one